Privacy Policy

At Hiya Textile, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from hiyatextile.com (the "Site"). By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information from you when you interact with our Site. This information includes:

• Contact Information: Name, email address, shipping address, billing address, and phone number.

• Order Information: Products purchased, order date, order total, and payment method.

• Account Information: If you create an account with us, we collect your login credentials and account preferences.

• Payment Information: Payment details such as credit or debit card information. Please note that full payment information is processed by our secure payment processors and is not stored on our servers.

• Technical Information: IP address, browser type, device type, operating system, and browsing behavior on our Site through cookies and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders, including payment processing, shipping, and order confirmation.

• To communicate with you about your orders, returns, or customer service inquiries.

• To send you updates about our products, promotions, and news, only if you have opted in to receive marketing communications.

• To improve our Site, products, and customer experience.

• To prevent fraud, unauthorized transactions, and other illegal activities.

• To comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our Site and serving you, including:

• Payment Processors: Such as PayPal, Stripe, and other payment gateways, to securely process your payments.

• Shipping Carriers: Such as USPS, FedEx, DHL, or other carriers, to deliver your orders.

• Email Service Providers: To send order confirmations and marketing emails (only if you have opted in).

• Analytics Providers: Such as Google Analytics, to help us understand how visitors use our Site.

These third parties are contractually obligated to protect your information and may only use it for the specific services we request.

We may also disclose your information if required by law or in response to valid legal requests, such as a court order or government investigation.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include Secure Sockets Layer (SSL) encryption for data transmission and restricted access to personal information within our organization.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, understand how you use the Site, and improve our services.

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our Site.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct inaccurate or incomplete information.

• Deletion: Request that we delete your personal information, subject to certain legal exceptions.

• Opt-Out: Withdraw your consent for marketing communications at any time by clicking the "unsubscribe" link in our emails.

To exercise any of these rights, please contact us at hiyatextile@outlook.com. We will respond to your request within a reasonable timeframe, typically 30 days or as required by applicable law.

7. Third-Party Links

Our Site may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to read the privacy policies of any external sites you visit.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us immediately, and we will take steps to delete that information.

9. International Data Transfers

If you are accessing our Site from outside the country where our servers are located, please be aware that your information may be transferred to, stored, and processed in a country that may have different data protection laws than your country of residence. By using our Site, you consent to this transfer.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page with an updated "Effective Date" at the top. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

11. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically kept for a minimum of 3–5 years for tax and accounting purposes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

hiyatextile@outlook.com

We will respond to your inquiry within 1–2 business days.

Thank you for trusting Hiya Textile with your personal information. Your privacy matters to us.